Introduction
This one-day business training seminar on assertiveness and confidence training is highly participative, entertaining and run in accelerated 'learning by doing' mode. You will appreciate how using innovative and creative techniques will provide cost conscious and profit producing solutions, improve internal and external 'customer' delight, develop better teambuilding and increase personal and professional development in their organisations.The content of the programme will be tailored to delegate's needs. Shown below are the programme objectives but it is essential that delegates are prepared to share their own personal objectives so that these can be effectively met during the day.
At the end of the programme delegates will be able to:
• recognise different behavioural styles
• distinguish between assertive and aggressive communication
• recognise and overcome barriers to being assertive
• describe the principles of 'Transactional Analysis'
• use Transactional Analysis to build rapport and self esteem
• deal more effectively with conflict and sensitive issues
• give and receive feedback more effectively
