Introduction

Communication is best judged by the effect it has on others - the impact ot generates and the results it achieves. The way you interact with others can be the key succeeding at work.

Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skills can make or break your chances of success.

This challenging and practical course explores the techniques required for you to achieve positive results through your interaction with others.

Course Content

• Communication skills
- purpose of high-quality communication
- attitudes and behaviour
- communication challenges

• Communication models
- Maslow's hierarchy of needs
- phases of a relationship
- communication style
- body language and disposition

• Establishing rapport
- levels of rapport
- representational systems
- mirroring dispositions
- emotional and mental rapport

• Cognitive patterns
- exploring cognitive patterns
- active listening
- effective questioning
- instructions and requests

• Working in teams
- fundamental influences on professional relationships
- perceptual matrix
- team dynamics

• Workshop sessions
- practical exercises based on participants own experiences
- role-play and feedback

Speaker/s

• Lynden Alexander is a communication skills consultant who has worked extensively leading consultancies across the professions. He offers training in presentation, writing and inter-personal communication skills. He also designs and delivers integrated communication skills training programmes for a number of consultancies.

He has a first-class honours degree in English from London University, is a qualified practitioner in Neuro-Linguistic Programming (with an emphasis on advanced learning skills) and has ten years experience working with visualisation techniques.

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18 September 2008

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