Introduction
This one-day business training seminar on assertiveness and confidence training is highly participative, entertaining and run in accelerated 'learning by doing' mode. You will appreciate how using innovative and creative techniques will provide cost conscious and profit producing solutions, improve internal and external 'customer' delight, develop better teambuilding and increase personal and professional development in their organisations.
The content of the programme will be tailored to delegate's needs. Shown below are the programme objectives but it is essential that delegates are prepared to share their own personal objectives so that these can be effectively met during the day.
At the end of the programme delegates will be able to:
• recognise different behavioural styles
• distinguish between assertive and aggressive communication
• recognise and overcome barriers to being assertive
• describe the principles of 'Transactional Analysis'
• use Transactional Analysis to build rapport and self esteem
• deal more effectively with conflict and sensitive issues
• give and receive feedback more effectively
Course Content
• Introductions: icebreaker exercise to introduce the group and trainer
• Programme: the programme for the day - checking it meets needs
• Objectives: programme and personal
• 'Heroes and Villains': examining styles and values admired or not!
• The behaviour continuum and styles: aggressive, passive, assertive
• Barriers to being assertive - personal, organisational
• Transactional Analysis (T.A.): an introduction to T.A. as a communication tool
• Building self-esteem: recognising self worth
• Building rapport: working effectively with others
• Dealing with conflict: 'staying in adult'
• Sensitive issues: interactive session dealing with real issues
• Feedback skills: tools, techniques and skill practices
Speaker/s
• Peter Bullivant, FCIPD, has spent his entire working career in the field of people development across a range of sectors. This has included education, manufacturing, financial services, call centres and local authorities where he has held a variety of senior HR roles.
He has practical experience of dealing with people issues associated with fast paced change both as a line manager and business leader.
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