Intro
Course Content
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Introduction
The Law Society Management Course Stage 1 provides the foundations for the progression of the management skills needed to perform successfully in today's legal industry. Consisting of case studies and interactive role play, it provides an understanding and an insight into the main areas of managing a law firm.
• Seeing your firm through your clients' eyes
• Managing people
• Managing the firm's finances
• Leadership considerations for parners and managers in law firms
• Managing and maintaining the client relationship
Course Content
• Seeing your firm through your clients' eyes
- Marketing, management, motivation
- Understanding how your clients view your firm
- Client surveys
- Marketing and client management
- Understanding your client market
- Branding and client management
• Managing people
- Recruitment
- Equal opportunities
- Performance management - appraisals and training, developing the individual
- Coaching - creating more powerful and efficient individuals and teams
- Trainee mentoring
- Seat supervision
- Delegation - shifting the unwanted task?
- Team building - communicating with and motivating staff
• Managing the firm's finances
- Overview
- The financial cycle
- Profitability
- Financial statements
- Budget
- Case study
• Leadership considerations for partners and managers in law firms
- The Law Society's model for practice excellence
- The supervisory leader
- The commercial leader
- Leadership styles
- Leadership tasks
- Decision making
• Managing and maintaining the client relationship
- The Law Society's Client Charter
- Evaluating and agreeing client expectations of delivery
- The need for client alignment
- Client surveys
- The solicitor-client relationship model
- Handling complaints
- Staff and client management
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