Intro
Course Content
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Introduction
Communication is best judged by the effect it has on others - the impact ot generates and the results it achieves. The way you interact with others can be the key succeeding at work.
Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skills can make or break your chances of success.
This challenging and practical course explores the techniques required for you to achieve positive results through your interaction with others.
Course Content
• Communication skills
- purpose of high-quality communication
- attitudes and behaviour
- communication challenges
• Communication models
- Maslow's hierarchy of needs
- phases of a relationship
- communication style
- body language and disposition
• Establishing rapport
- levels of rapport
- representational systems
- mirroring dispositions
- emotional and mental rapport
• Cognitive patterns
- exploring cognitive patterns
- active listening
- effective questioning
- instructions and requests
• Working in teams
- fundamental influences on professional relationships
- perceptual matrix
- team dynamics
• Workshop sessions
- practical exercises based on participants own experiences
- role-play and feedback
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