Introduction

Encourage. Motivate. Mentor. Support. Praise. Coach. Train. Develop. Feedback.

These are all words which describe the role of being a manager and remind us of the responsibilities we have towards the members of our team.

Managing the performance – both over and under performance is a crucial role of the manager and pivotal to the organisation’s success.

Course Content

• setting objectives
• defining “under” and “over” performance
• dealing with a sudden fall in performance
• dealing with the “no improvement” review
• dealing with difficult employees – the aggressive, the “bolshie”, the apathetic, the emotional and the “know-all”
• analysing the causes of under performance
• setting targets for improvement
• considering broad approached to achieving high performance
• dealing with the high-flyer – managing expectations
• gaining commitment to both high and low level tasks
• consideration of personal motives to preferred styles to develop self-awareness and personal effectiveness for performance management
• techniques and tactics to use to achieve high performance
• coaching for high performance
• performance appraisals

Speaker/s

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02 December 2008

Quantity