Introduction

A first management/leadership role can be a daunting experience. This course looks at some of the essential skills and techniques required to be a successful manager.

It will explore the difference between management and look at key issues facing managers and provide solutions through practical exercises and examples.

Course Content

• what is management?
• what is the difference between leadership and management?
• what is required of you in either the role of leader or manager?
• setting personal and team objectives
• the process of delegation
• motivating to achieve results
• overcoming barriers to communication
• understanding your own communication style
• communicating assertively
• dealing qith difficult people and situations
• preparing and developing personal action plans to support the workplace

Speaker/s

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07 October 2008

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